The Community Service Information System (CSIS) is an electronic database used to accumulate information on the characteristics of those at risk of homelessness or already homeless, tracking service delivery by continuum members.
The program was developed in the 1990s in response to a mandate by Congress requiring the collection of such data in order to qualify for funding from the U.S. Department of Housing and Urban Development (HUD). With enhancements over the past few years, providers are now able to refer clients to comprehensive housing projects, use effective case management tools and document outcomes through this system. Not only are we able to track participants who are participants in projects funded by federal and state grants, CSIS is able to track all services provided for those who are homeless, including Emergency Housing, Permanent Supportive Housing, Rapid Rehousing, Transitional Housing, VASH vouchers, Homeless Prevention and Supportive Services.
29 organizations throughout Sarasota and Manatee counties enter information into the CSIS system, with more coming on board every month. The Suncoast Partnership provides training in CSIS usage, reporting on participation and performance and technical assistance. In 2017, there were more than 650 CSIS training hours, 6600 technical support instances and 2000 reports provided.